We deliver to:

Andorra

Australia
Austria 
Belarus
Belgium
Bosnia
Bulgaria 
Canada
Canary Islands
Channel Islands
Chile
China
Colombia
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France 
Germany 
Gibraltar
Greece
Hong Kong
Hungary 
Iceland
India
Indonesia
Israel
Italy
Isle of Man
Japan
Kosovo
Kuwait
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Malaysia
Malta
Mexico
Moldova
Monaco
Montenegro
Netherlands 
New Zealand
Norway
Philippines
Portugal
Puerto Rico
Republic of Ireland
Romania 
San Marino
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain 
Sweden
Switzerland
Taiwan
Thailand
Turkey
Ukraine
United Arab Emirates
United Kingdom
Unites States

If your location is not listed above please contact us and we shall endeavor to assist you as best we can.

VAT (Sales Tax) is only charged at the checkout if delivery is to a European EC Fiscal (VAT) Area Country. 

If delivery is to a country outside the European EC Fiscal (VAT) Area you will not charged VAT but Import Duty/Tax in your destination country may be charged prior to delivery by the courier.  

You need to complete your delivery address before we can determine whether or not VAT should be charged and to calculate the shipping charge. We have no control over import duties, taxes and thresholds, which vary from country to country; you may wish to contact your local customs office for clarification. We include appropriate customs documents.

If you do not pay the Import Duty the courier may not be able to complete the delivery and if the package is then returned to us by the courier we cannot provide a refund for the courier’s return costs.

Orders shipped to the USA are not subject to VAT nor should you be liable for Import Duty if the value of goods plus the shipping charge is under $800, which is approximately £620. Please use the EX-VAT product prices, as VAT is never charged on orders shipped to USA.

Our delivery costs are generated based on the weight of the items in your basket and the delivery address so that we can give you the lowest delivery cost we can. Simply take your order through to the checkout and a delivery cost will be generated for you.

UK Delivery is FREE for orders placed with a value over £50 (incl. VAT).All orders below £50 (incl. VAT) is £4.99

UK Express Delivery is from £5.99

USA Standard Delivery starts from £19.95.

Delivery to the EU starts at £12.95 

All orders are processed and dispatched from the UK on working weekdays only (not weekends or holidays).

Our delivery times listed below are estimates:

UK Standard Delivery usually takes 1 to 2 working days. You can expect to receive your order the next working day for orders placed before 1pm (GMT), Monday to Thursday. For orders placed after 1pm on a Thursday, the order would be expected to arrive around Tuesday the following week.

UK Express Delivery in the UK will arrive the next working day (excluding Saturday) for orders placed before 1pm (GMT) Monday to Thursday (excluding Bank Holidays). We will require a valid mobile telephone number which our service team may need to verify prior to dispatch.

Deliveries outside the UK will typically arrive within 2-4 working days from processing.

We are unable to give an exact delivery date/time, but a tracking number can be provided on request.

If your parcel hasn't reached you within 7 working days, please contact us.

All our deliveries must be signed for on receipt as proof of delivery and as such we cannot accept orders to a PO Box for delivery address.

If no one is at your delivery address to sign for and accept your package at the time of delivery the courier may leave a card in order to rearrange the delivery or an address from which you need to pick up the package and a time limit. Please make sure you collect the order in time as the packages will be returned to us if not collected.

If the courier returns the package to us, we reserve the right to ask for a second delivery charge to dispatch your order to you again. We also reserve the right to retain the return charges if packages are returned due to you providing incorrect or incomplete address details.

In the event of error in entering delivery or contact information, failure to pay relevant local taxes or failure to accept the delivery an administrative charge together with any delivery charges may be withheld from any eventual refund.

Where delivery is refused for any reason the delivery charge and any return delivery charge may also be withheld for the same reasons.

If you wish to cancel your order before it has been dispatched please contact us and we will happily arrange a cancellation and refund. 

If you are considering cancelling you order after packages have been sent back to us by the courier because you were not available to accept the delivery you may not be entitled to a refund of your postage costs in some cases.

We only process returns and exchanges of products purchased from this site. If your product was bought elsewhere please approach that outlet directly.

This returns section is not for products that are faulty when received or develop a fault during their warranty period, instead please see the Warranty section below.

We want you to be happy with your purchase. If you're not, you may be able to return the purchase(s) for an exchange item or a refund but only in accordance with the terms stated below:

Under the EU Consumer Rights Directive, online customers who have taken delivery of Products within the European Union, European Economic Area and Switzerland have consumer rights that may entitle them, should they wish to request an exchange, or return and refund, as long as they contact us within 14 calendar days of receiving the purchase.

If delivery is to a country outside of the European Union, European Economic Area and Switzerland you are not covered by consumer rights regulations and have no rights for refunds or exchanges once we have already dispatched your purchases.

If you are sent a Product which you did not order or ordered in error you must contact us no later than 14 calendar days of receipt of the Product to discuss a RETURN AND EXCHANGE.

Items paid for using our Gift Certificates cannot be returned for a refund of the cash equivalent,  they can only be exchanged for an alternative colour/size or a credit to the Gift Certificate by request within 14 calendar days of receipt of the item(s).

Due to the varying settings of screens used to view our website, the colours of products received may vary slightly from the images displayed on our website, this is not a product fault.

When returning an item it is important that you use all the original packaging or similar. Returns must be packaged carefully to protect them during return transit. If items are damaged in return transit we cannot guarantee a replacement or refund.

If the item has clearly been used or is damaged from use we cannot provide an exchange or refund.

We cannot process returns or refunds that are not supported by both the purchase in its original condition and the dated proof of purchase (or order ID number if it was a gift).

Please return items back to us using 2nd class recorded mail. If and when we approve a return, you must return the item(s) within 5 working days of us requesting that you do so.

In the case of a refund (rather than an exchange), we are not obliged to refund the delivery fee that was charged (if any was charged), if you chose an optional and higher-cost 'Express Delivery' charge this will not be refunded.

Refunds can only be made via the original payment method and details.

In the event of refunds or credits we are not liable for any fluctuations in a currency exchange rate since the initial transaction.

Christmas Gift Return

When our products are bought as a Christmas Gift and delivered within the European Union, European Economic Area and Switzerland then the buyer or receiver has until the 8th January (14 days from Christmas Day) to ask for a product return or exchange.

Please contact our Customer Care Team within 14 day of receiving your order at customercare@ynotonline.co.uk to request a return.

When requested, please return the products to us, unused and in their original packaging, to the address below via 2nd class signed-for postage if you are a UK customer and normal post if you are in the EU.

YNot? Returns, Unit 30, Monkspath Business Park, Solihull, West Midlands, B90 4NZ, United Kingdom

Be sure to enclose your order packing slip (the paperwork you should have received with the order) and make sure that the items are posted back to us within 5 working days. 

When we receive the returned item(s) we shall issue a credit, debit card or PayPal refund to the payment method and account originally used to pay for the order. We cannot issue refunds to account details which are different from those used to place the order. 

We will keep you informed of your refund progress by email.

Please allow up to 5 working days from receipt for your refund to be processed.  

If you have any further questions, please contact our Customer Care Team.  You can reach us between 9am - 4pm Monday to Friday. 

Please contact our Customer Care Team within 14 day of receiving your order at customercare@ynotonline.co.uk to request a return.

When requested, please return the products to us, unused and in their original packaging, to the address below via 2nd class signed-for postage if you are a UK customer and normal post if you are in the EU.

YNot? Returns, Unit 30, Monkspath Business Park, Solihull, West Midlands, B90 4NZ, United Kingdom

Be sure to enclose your order packing slip (the paperwork you should have received with the order) and make sure that the items are posted back to us within 5 working days. 

When we receive the returned item(s) we shall send out the item for which you would like to exchange the original order. If the exchange item is of a lower value than that of the original order, we shall issue a credit, debit card or PayPal refund for the difference to the payment method and account originally used to pay for the order. If the value of the exchange item is higher than that of the original order, we shall contact you to take payment over the phone for the balance.

We will keep you informed of your refund progress by email.

Please allow up to 5 working days from receipt for your exchange to be processed.  

If you have any further questions, please contact our Customer Care Team.  You can reach us between 9am - 4pm Monday to Friday. 

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